Privacy Policy

This Privacy Policy explains how DESI DWELLING VENTURES LLP, operating the brand The Just Kitchen ("we", "us" or "our"), collects, uses and shares personal information when you visit thejustkitchen.com, place an order, or contact us.

Business address: Address: 302, 3rd Floor, Aggarwal City Plaza, Mangalam Place, Rohini Sector-3, Delhi-110085
Privacy and customer support email: support.thejustkitchen@gmail.com
Phone: +91 99115 57606

1. Information We Collect

Depending on how you interact with our website, we may collect:

  • Contact information: Name, email address, phone number and delivery/billing address.

  • Order information: Products purchased, order history, delivery details and customer-support communications.

  • Payment information: Payment status, transaction references and related information needed to process and reconcile an order. Payments may be processed by third-party payment providers; their handling of payment details is governed by their applicable terms and privacy practices.

  • Device and usage information: Information about your browser, device, website interactions and online activity, including information collected through cookies or similar technologies where enabled.

  • Information you provide: Messages, feedback and any other details you voluntarily share with us.

Please do not send payment passwords, PINs, OTPs or other confidential authentication details to our support team.

2. How We Use Your Information

We may use your information to:

  • Process and fulfil orders.

  • Arrange shipping and delivery.

  • Process payments, refunds and order-related adjustments.

  • Communicate order confirmations, tracking information and service updates.

  • Respond to customer queries and resolve complaints.

  • Maintain website functionality, security and fraud prevention.

  • Understand website performance and improve the shopping experience.

  • Measure advertising performance and support relevant advertising, where tracking tools are enabled and permitted.

  • Meet applicable legal, regulatory, accounting and record-keeping requirements.

We will use personal information for purposes disclosed to you and as permitted or required by applicable law.

3. Service Providers and Sharing

We may share relevant information with service providers that help us operate the store and fulfil your order. These may include:

  • Shopify: Website hosting and ecommerce platform.

  • Shopflo: Checkout service

  • Cashfree: Payment processing

  • Shiprocket and its courier partners: Shipping, delivery and tracking

  • Meta: Advertising measurement and related services through Meta Pixel, where enabled.

  • Other service providers that TJK may use for customer support, analytics or marketing after appropriate review.

We may also disclose information when required by law, to protect our legal rights, or in connection with a business restructuring where permitted by law.

4. Cookies and Similar Technologies

Our website and enabled third-party services may use cookies or similar technologies to support website functionality, understand usage, measure conversions and improve advertising.

You can manage cookies through your browser settings and any privacy controls made available on our website. Disabling certain cookies may affect some website functions.

Where required, we will seek appropriate consent for tracking or other processing.

5. Data Retention and Security

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer support, legal compliance and legitimate record-keeping requirements.

We use reasonable safeguards intended to protect information against unauthorised access, loss, misuse or disclosure. No online system can be guaranteed to be completely secure.

6. Your Choices and Requests

Subject to applicable law, you may contact us to request access to, correction of or deletion of your personal information, or to raise questions about how it is handled.

You may also opt out of promotional messages where such communications are offered. Service-related messages about purchases or transactions may still be sent when necessary.

To make a privacy-related request, contact:

Email: support.thejustkitchen@gmail.com

We may need to verify your identity before acting on a request and may retain certain information when required by law.

7. Third-Party Services

Links or integrations to third-party websites and services may be governed by their own privacy policies. We encourage you to review those policies when using those services.

8. Children's Privacy

Our store is intended for people who can legally make purchases. If you believe that a child has provided personal information in circumstances where it should not have been collected, please contact us so we can review the matter and take appropriate action.

9. Changes to This Policy

We may update this Privacy Policy when our practices, services or legal obligations change. The latest version will be made available on this page with its updated date.

10. Contact Us

For questions or requests concerning this Privacy Policy:

DESI DWELLING VENTURES LLP
The Just Kitchen
Email: support.thejustkitchen@gmail.com
Phone: +91 99115 57606
Address: Address: 302, 3rd Floor, Aggarwal City Plaza, Mangalam Place, Rohini Sector-3, Delhi-110085

Privacy or grievance contact: Divya Aggarwal, Founder